Save time and aggravation and money! GO anywhere else. I realize we all have different experiences so this is mine. First I bought a sofa, delivered it was the wrong color, and I was allowed to change it. While in the store choosing another sofa, I decided I needed a chair, maybe two for family visits. My salesman was a very nice man, really nice. a total of 662.08 . The salesman stated, I don't understand why they don't sell, Lane makes a good product. I sat, appeared okay, comfortable enough in the store.
Yet still not sure I wandered over to the chair and ottoman where my new sofa sat. I sat in a very comfortable stable chair and put my feet up. This set cost 750. I told Tom, this is sooo comfortable, and he said, yeah, but 750 for a chair when you can get two recliners? I was sucked in and bought them.
After the two new delivery men arrived, banging the sofa and storm door, I grabbed the storm door hook asking one man to unhook it. He did. It was just a fiasco. I sat in one recliner and when I went to get up, it moved sideways. The other recliner? I sat in it was barely, didn't even want to chance it. Not sure of the time line but soon after I called the store or the customer service line. They knew me from complaining about the wrong color sofa.
Here is what I was told. They will send an independent man out to check the recliner, if defective, I can exchange it for another one. WHO wants another defective recliner recliner.? So Vincent came out, said a bolt was loose, said they always have to have a little play in them. BS!!!
He said he'd tighten it, but of course it wasn't defective. I called the store, told if I wanted to return it, it would cost a 90. pick up fee and 15% restocking fee!!! What a joke! They were going to restock a wobbly recliner and sell it to another sucker! I said no, I'll just deal with it.
Before I go on, I want to mention I did sell the other recliner for less than what I paid for it and I was lucky the man came and tried it out a lot. I told him take your time, no hurry. It didn't move when he got up.
The one I'm stuck with and paying for wobbles side to side, hard to put back down and now get this; Vincent said it's better if I reach down for the handle and push it back into position. I never heard of that! The handle after using it to recline is almost on the floor. I am not a kid!
So here I am paying for garbage. Yes, I sit in it but barely . OH wait, I almost forgot. I have to put a pillow in the lower part to help support my back. Guess what? IT sinks down into the chair. There has to be very little stuffing in this piece of garbage. There I was grabbing the pillow, not a bed pillow, but a thick full pillow from the sofa,. I was fighting and pulling so hard to get it from the chair, like the chair was eating the pillow! Sounds funny? Yeah in a way, but when you get the bill each month for trash, well you know you've been screwed. Go to Big Lots, Ollies before the Bon Ton, but better items at Boscovs.-Why am I not surprised the Bon Ton has closed or is closing so many stores .
Yet still not sure I wandered over to the chair and ottoman where my new sofa sat. I sat in a very comfortable stable chair and put my feet up. This set cost 750. I told Tom, this is sooo comfortable, and he said, yeah, but 750 for a chair when you can get two recliners? I was sucked in and bought them.
After the two new delivery men arrived, banging the sofa and storm door, I grabbed the storm door hook asking one man to unhook it. He did. It was just a fiasco. I sat in one recliner and when I went to get up, it moved sideways. The other recliner? I sat in it was barely, didn't even want to chance it. Not sure of the time line but soon after I called the store or the customer service line. They knew me from complaining about the wrong color sofa.
Here is what I was told. They will send an independent man out to check the recliner, if defective, I can exchange it for another one. WHO wants another defective recliner recliner.? So Vincent came out, said a bolt was loose, said they always have to have a little play in them. BS!!!
He said he'd tighten it, but of course it wasn't defective. I called the store, told if I wanted to return it, it would cost a 90. pick up fee and 15% restocking fee!!! What a joke! They were going to restock a wobbly recliner and sell it to another sucker! I said no, I'll just deal with it.
Before I go on, I want to mention I did sell the other recliner for less than what I paid for it and I was lucky the man came and tried it out a lot. I told him take your time, no hurry. It didn't move when he got up.
The one I'm stuck with and paying for wobbles side to side, hard to put back down and now get this; Vincent said it's better if I reach down for the handle and push it back into position. I never heard of that! The handle after using it to recline is almost on the floor. I am not a kid!
So here I am paying for garbage. Yes, I sit in it but barely . OH wait, I almost forgot. I have to put a pillow in the lower part to help support my back. Guess what? IT sinks down into the chair. There has to be very little stuffing in this piece of garbage. There I was grabbing the pillow, not a bed pillow, but a thick full pillow from the sofa,. I was fighting and pulling so hard to get it from the chair, like the chair was eating the pillow! Sounds funny? Yeah in a way, but when you get the bill each month for trash, well you know you've been screwed. Go to Big Lots, Ollies before the Bon Ton, but better items at Boscovs.-Why am I not surprised the Bon Ton has closed or is closing so many stores .
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